@C2B
Well it's normal that a CRPG or any game can't have real natural dialogs, because they are bound to pre-defined outcomes. But they can still feel somewhat natural.
I mean you say they have to 'focus' - and that's true to some extent.
But twisting your example some "Press Button C to get next Information"-'Dialog' is also not good writting.
And when he says there must be a short-cut to information, he advises against writting natural dialog. Because in natural dialogs you have 'mandatory' routes. To be able to get some personal information from somebody it might be mandatory to first become 'friend' with this person - so there isn't exactly a short-cut.
And don't get me wrong, i don't say F:NVs writting is too bad or something like that.
I really miss games where people ask me for my name - because it feels natural.
And for being able to feel like the PC i'm playing i need the possibility to have some emotional sentences for my character.
And he seems to advise at least somewhat against it, while somebody else from his own company thought that it would make Alpha Protocol a good game.
I mean sure you can't cater all tastes, but from his answers, and the ones i remember he gave about NWN2's story and dialogs (if my memory isn't mixing his answers with that of some other Obsidian employee), he seems to be afraid of 'delivering' any true emotions in a RPG, because he might 'Alienate' peoples.
But as said before, i shouldn't judge him by some short answers. The games he did write for weren't written too bad, often even somewhat good - so it's more likely that i interpret his answers wrong and take them to 'harsh'.